top of page

Terms and Conditions

  1. TERMS, CONDITIONS and CONSENT: 

  2. The Owner, Agent for Owner, or Guardian of the Pet(s) or Pets named and described in the Booking Contract acknowledges that they have read and agree to the Consents, Terms and Conditions as set out below. 

 

  1. DEFINITIONS: 

  1. EP Dogz Boarding Kennels: “the Kennels” 

  1. Owner, Agent for Owner, or Guardian of Pet(s): “the Owner” 

  1. All Animal(s) Named and Described in the Enquiry/Booking Contract: “the Pet(s)(s)” 

  1. Rate Quotes Per Stay: “Fee Schedule” 

 

  1. DESEXING: 

  1. As of 01.07.23 all small to medium dogs over 6 months must be deasexed. Proof of desexing may be requested by the kennel, prior to services being provided. 

  1. Large breeds assessed on vet recommendations; however, the kennel may request written proof of veterinary recommendation and reserves the right to refuse service at any time until your dog has been desexed and proof has been provided. 

  1. *In the event that your un-desexed dog (over the age of 6 months) has previously been accepted into boarding, the kennel reserves the right to refuse access to this service as any time.* 

  1. Non-desexed dogs over the age of 6 months can not access the day care service. 

 

  1. BOARDING AND DAY CARE CONTRACTS 

DAILY FEES AND CHARGES 

  1. All monies owing for the period of boarding must be paid in full prior to the Pet(s)’ departure from the Kennels. 

  1. The Owner agrees to pay the total amount due for the boarding of the Pet(s) at the Kennels for each period booked, being the fee schedule quoted for the Pet(s) as for each individual booking that the Owner may make. 

  1. The first day of boarding is charged for in full no matter what time the Pet(s) arrives at the Kennels. 

  1. For collection PRIOR to 10:30 AM on the day of departure, there will be no charge for the Pet(s) for that day. For collection AFTER 10:30 AM on the day of departure an addition day’s boarding fee will apply for each Pet at the same rate as the fee schedule for the stay.  

  1. Minimum 2 Days Stay Fee on long weekends and school holidays. 

  1. If the Pet(s) is booked in for an overnight stay a minimum of a 2-day charge is applicable. The Owner may choose to leave the Pet(s) for the second night at no extra charge, the above 10:30 AM departure deadline withstanding. 

  1. For stays in excess of 2 weeks duration boarding fees are required to be paid in advance or on a weekly/fortnightly basis unless otherwise agreed upon in writing. 

  1. I grant permission for my dog/s to the use of play areas and equipment such as but no limited to artificial turfed pens, agility equipment, play toys, sand pits and swimming pools and acknowledge and accept the risks associated. 

DAY CARE 

  1. The Kennels offer a dog day care service. The Pet(s) will need to be admitted and collected within normal opening times. 

  1. All dogs must be sociable with other dogs to attend this service. 

  1. Day care may be cancelled depending on the weather or during school holidays/long weekends or during other peak periods. Day care customers will be advised at the earliest convenience of any cancellations. 

  1. I grant permission for my dog/s to the use of play areas and equipment such as but no limited to artificial turfed pens, agility equipment, play toys, sand pits and swimming pools and acknowledge and accept the risks associated. 

AUTHORISED CONTACT 

  1. Each Owner must be able to provide an emergency contact who is prepared and authorised BY the Owner to make decisions on the owner’s behalf in the event that the owner is unable to be contacted. 

SOCIAL MEDIA AND ADVERTISING 

  1. The Owner acknowledged that the Pet(s) may be videoed or photographed during the time of boarding by the Kennel’s Manager, Attendants or Media Team. 

  1. The Owner gives consent to the Kennel’s Proprietors Management and/or Media Team to use any media the Kennels may produce involving The Pet(s) for marketing activities. 

  1. If an Owner does not wish for any media containing images of the Pet(s) to be used in the purposes of advertising or social media campaign the Owner may choose to OPT OUT prior to the Pet(s) being admitted to boarding. 

VACCINATIONS 

  1. All Pets admitted to boarding are to be fully immunised with F3 or C5 vaccination that has been administered within the last 12 months and ideally not less than 10 days prior to boarding. We will allow dogs that have been triennially vaccinated with a registered vaccine that covers parvovirus, distemper and hepatitis (C3). However, your dog will still require an annual booster that works against canine cough.  

  1. **Documentary proof is required for each pet prior to admission to the Kennels. Vaccinations must remain current for the period of boarding. ** 

PARASITE PREVENTION 

  1. To prevent passing on parasites your dog should be on a flea and worm prevention program. Please treat with a product such as Bravecto, Revolution or Advantage at least 48 hours before coming to boarding and/or day care.  All dogs must be flea free. Should a dog be observed to have fleas, a flea treatment will be applied and charged to the owner. 

ITEMS SUPPLIED BY THE OWNER 

  1. All items such as bedding, blankets, toys, etc must be clearly marked with the Pet(s) name and family surname. No liability will be accepted for loss of items. The Kennels will not be liable for items that the Pet(s) has damaged that have been supplied by the owner. 

  1. The Owner agrees there is no reduction in boarding fees if the Owners supply the Pet(s) food. Likewise, there will be no additional fee charged by the Kennels for administering to special diets UNLESS such additional fees are a special clause and clearly noted in the boarding contract. 

EXISTING MEDICATION ADMINISTRATION 

  1. All instructions for administration of medication are to be in writing and the Kennels Shift Supervisor will follow those instructions as closely as possible. All medication is to be clearly labelled with prescribed dosage. Administration of medication is charged in addition to quoted boarding fees and will be quoted at time of booking. 

OWNERS DUTY OF DISCLOSURE – PRE-EXISTING CONDITIONS 

  1. Disclosure of any pre-existing condition that the Pet(s) may have that may affect the Pet(s) whilst in boarding must be disclosed by the Owner prior to admission to the Kennels. 

PETS OVER 10 YEARS OF AGE OR WITH CHRONIC HEALTH CONDITIONS 

  1. The Owner must agree to provide all necessary veterinary information pertaining to their pet’s health. For very senior or geriatric pets the Owner should consider outcomes of natural causes and/or age-related health events that are more likely to seriously affect an aged pet. The Kennels reserves the right to documented in a separate consent agreement the level of care that the Owner is prepared for whilst in boarding. 

INSULIN DEPENDENT PETS 

  1. Insulin dependent pets will not be accepted into boarding due to the adverse effects of stress may have on insulin levels. 

RIGHT TO REFUSE 

  1. The Kennels reserves the right to refuse any animal into boarding/day care without offering reason. 

 

 

  1. VETERINARY TREATMENT 

THE OWNER AGREES TO PAY 

  1. In ALL instances whereby the Pet(s) may require veterinary treatment, the Owner hereby agrees to be responsible for all expenses incurred in such instances. 

  1. The Owner Agrees to Abide by the Kennels’ Judgment 

  1. If the Pet(s) is deemed to require veterinary treatment whilst in boarding the Owner agrees to abide by the judgement of Management/Owners/Proprietors and/or Shift Supervisor of the Kennels and herby agree to authorise consultation with a Veterinary Surgeon of the Kennels Choice. 

CONTACT WITH THE OWNER 

  1. In non-emergency or non-life-threatening instances every effort will be made to contact the Owner, or the Owner’s nominated Emergency Contact for consent for treatment. However, if contact is unable to be made the Kennels reserves the right to authorise Veterinary treatment and to administer any prescribed medication in the absence of the Owner’s consent. 

THE KENNELS’ DUTY OF CARE 

  1. In accordance with the Animal Welfare Act the Kennels will always reserve the right to act in accordance with the duty of care of the Pet(s). This may result in veterinary opinion and/or treatment being provided without an owner’s expressed consent or against the Owner’s instructions. All fees and charges resulting from any and all treatment administered as provided as a result of Veterinary advice will be paid in full by the Owner prior to the Pet(s)s departure from the Kennels. 

 

 

OWNER/EMERGENCY CONTACT CONSENT 

  1. Should emergency treatment be deemed necessary by the Consulting Vet where the Kennels are unable to contact the Owner, the Kennels will contact the Owner (or a nominated emergency contact) as soon as practical after treatment has occurred. 

TRANSPORT TO VET 

  1. Where deemed necessary to seek veterinary advice the Kennels reserves the right to charge a nominal transport fee and that the fee will be charged to the current boarding account. All fees must be paid in full prior to the Pet(s)s departure from the Kennels. 

  1. BOARDING ACCOUNTS 

  1. Deposits (Online and Offline) 

  1. Deposit will need to be paid for each period of boarding as requested by kennels either via the Portal or any other means. Deposits will lock in rates as quoted for the relative booking period and are acknowledged as accepted by the Owner. 

  1. Once a deposit paid for a booking the Kennels guarantees that dates will be available for the relative period of boarding. 

  1. Deposits are non-refundable should the relative booking be cancelled at any stage. 

  1. Deposits are deducted from the relative boarding account upon payment of the balance of accounts. 

  1. Deposits are NOT transferrable between subsequent boarding period bookings or accounts. 

ONLINE BOOKING PORTAL 

  1. When using the Online Booking Portal TO CONFIRM PLACEMENT the Owner agrees to pay a 10% deposit at the time of making each online booking. By paying this deposit the Owner acknowledges and accepts that they have read and agree to abide by these consent, terms, and conditions. 

  1. Each deposit paid for each period of boarding via the Online Booking Portal is accepted by the Kennels and a firm booking and the Kennels guarantee that dates will be available for the relative period of boarding. 

  1. Bookings are not considered to be confirmed unless the relative requested deposit has been paid AND confirmed as received by the Kennels. 

SUBJECT TO CHANGE 

  1. Advertised Fees and Charges are subject to alteration without notice. If the deposit had been paid, the Fee Schedule as quoted for the relative booking will not be affected by any change in advertised rates. 

PAYMENT OF BOARDING ACCOUNT 

  1. All boarding fees must be paid on or before departure from the Kennels. Cash, EFTPOS credit card facilities are available. Any additional fees must be paid on or prior to the Pet(s) leaving the Kennels facility. 

  1. Bank Transfers are also accepted. If paying by bank transfer, funds must be cleared into the Kennels account prior to the Pet(s)’s departure date. 

 

  1. AMENDMENTS TO BOOKINGS PRIOR TO BOARDING 

THE KENNELS’ DISCRETION 

  1. For all booking amendments requested by the Owner - deposit forfeiture will be enforced and/or daily rate changes will be applied to booking amendments at the sole discretion of the Kennels. Determination as to whether booking amendments will be “in keeping” with the original associated booking will be at the sole discretion of the Kennels. 

AMENDMENTS “IN KEEPING” WITH CURRENT BOOKINGS 

  1. If date changes are deemed by the Kennels to be “in keeping” with the original booking – i.e. are within a similar date range and length of stay and number of pets boarding as the original booking - deposits MAY be transferred to the amended booking. 

AMENDMENTS NOT “IN KEEPING” WITH CURRENT BOOKINGS 

  1. If date changes are deemed by the Kennels to be NOT “in keeping” with the original booking the Kennels reserve the right to deem the original booking cancelled and a new booking will be required. Cancellation of original bookings will result forfeiture of the deposit and a subsequent deposit for the new booking dates being requested. 

CANCELLATION OF ONE OR MORE PETS PRIOR TO BOARDING 

  1. Should a booking be amended by the cancellation of one or more of the original number of pets booked prior to the commencement of the boarding period the Kennels reserve the right to apply a forfeiture of all or part of the deposit for that booking. The daily rate will be amended as appropriate whereby multi animal discounts that may have been offered will be revoked. 

LENGTH OF STAY CHANGES CAUSING RATE AMENDMENTS 

  1. Date changes prior to commencement of boarding that cause the length of booking to be shortened from the original dates may result in the daily rate being adjusted accordingly due to length of stay discounts being revoked. 

 

  1. AMENDMENTS TO BOOKINGS DURING THE BOARDING PERIOD 

APPROPRIATE NOTICE REQUIRED FOR EARLY PICK UPS 

  1. For bookings of seven (7) days or greater in length: The Kennels require 24 hours’ notice for the early pick up of the Pet(s).  If 24 hours’ notice is not provided by the Owner, then the Kennels reserve the right to impose up to a 24-hour additional charge in lieu of appropriate notice IN ADDITION to any deposit forfeiture and/or rate change that may be imposed on the booking at the Kennels’ discretion. 

LATE ARRIVALS 

  1. If the Owner fails to deliver the Pet(s) on the agreed arrival date the Kennels will provide one (1) business day of grace after which the booking will be deemed to be cancelled and deposit forfeited. 

  1. The Owners agrees that it is their responsibility to ensure their booking arrival date is correct. 

 

  1. DEFAULTS: NON- PAYMENT OF ACCOUNT AND/OR FAILURE TO COLLECT 

RIGHT TO DETAIN 

  1. Failure to pay boarding fees in full will result in the Pet(s) or Pets associated with the boarding contract being detained at the Kennels until full payment has been received. 

  1. Additional fees for boarding will accrue according to the schedule of fees UNLESS expressly authorised in writing by the Kennels. All subsequent fees accrued in addition to the original Boarding Contract must also be paid prior to the Pet(s)’s departure. 

  1. Any extension offered for care of the Pet(s) by the Kennel is subject to these Terms and Conditions in their entirety. 

RIGHT TO DISPOSE OF 

  1. Pets left seven (7) days after the relative booking departure date will become the property of EP Dogz Boarding Kennels and will be dealt with accordingly UNLESS notice of extension of times is agreed to IN WRITING and all outstanding monies paid. 

  1. The Kennels reserve the right to dispose of the Pet(s) either by surrender to an Animal Charity or local Council Pound. 

  1. All monies owing shall remain payable by the Owner & legal proceedings for recovery may be instigated by the Kennels at the Owner’s expense. 

 

  1. CONFIDENTIALITY: 

The parties shall, except for legal and other advisors, keep strictly confidential between them all information shared under the contract. 

 

  1. DISPUTES: 

  1. Any dispute arising out of this Contract shall be resolved by the parties first attempting to resolve the matter by mediation and if the parties are unable to resolve the dispute by mediation, then either party shall be at liberty to litigate the matter or by agreement arbitrate the dispute. 

  1. If the parties elect to arbitrate the dispute, then they shall agree an arbitrator. Failing such agreement, an arbitrator shall be appointed by the President of the relevant State Chapter of the Institute of Arbitrators of Australia. 

  1. In the event of there being any dispute as to payment or non-payment of monies then in such case the provisions of the relevant Security for Payments Legislation shall apply. 

  1. Nothing in this agreement shall prevent either party from taking any action whatsoever seeking summary or urgent relief. 

 

  1. LEGAL PROCEEDINGS 

DEBT RECOVERY 

  1. The Owner agrees to pay all reasonable legal fees and or other fees or costs associated with debt recovery if the account is placed with a collection agency or attorney. 

WAIVER AND RELEASE OF LIABILITY 

 

  1. I acknowledge that I am the legal owner or guardian of the pet(s) I wish to enrol at EP Dogz boarding kennel and/or day care.  

  1. When my pet is admitted into the boarding facility, EP Dogz boarding kennel is relying solely on the information I have provided that my pet is in good health and has not harmed or shown aggressive or threatening behaviour towards any person or thing. I certify that this information is correct and I will inform EP Dogz Boarding and day care if this information changes. 

  1. When my dog is admitted into the day care facility, EP Dogz boarding kennel is relying solely on the information I have provided that my dog is in good health and has not harmed or shown aggressive or threatening behaviour towards any person, animal or thing. I certify that this information is correct and I will inform EP Dogz Boarding and day care if this information changes. 

  1. While EP Dogz takes care to assess the temperament of every dog, behaviour that makes some dogs unsuitable for boarding and day care may appear later. EP Dogz retains the right to remove and exclude my dog from boarding and day care at any time. 

  1. I acknowledge that EP Dogz is an environment where my dog will interact with other dogs. I accept that there are inherent risks associated with such an environment, including but not limited to transfer of parasites or communicable illness, injuries, or behavioural problems. 

  1. EP Dogz boarding kennel staff will closely supervise the dogs however, I agree that I am solely responsible for any loss, damage or harm caused or contributed to by my dog(s) while using the facility.  

  1. I acknowledge and agree that neither EP Dogz Boarding Kennel nor any of its employees, staff, or volunteers will be liable for any illness, injury, death, and/or escape of my pet(s) provided that reasonable care and precautions are followed, and I hereby releases EP Dogz Boarding Kennel staff or volunteers of any liability of any kind whatsoever arising from or as a result of my pet(s) attending any of the EP Dogz Boarding Kennel services not limited to but including boarding, day care, off property, on-leash public exercising and transport services to and from boarding/day care or to pet(s) appointments or in the event of evacuation. 

  1. I confirm that my pet(s) are healthy and will at all times while attending EP Dogz Boarding Kennel, have current vaccinations. 

  1. I confirm that I am not enrolling any pet that has any condition that could potentially jeopardize the health of other dogs or people and has not had any potentially communicable condition within 30 days prior to enrolment.  

  1. I understand that even if my pet(s) are vaccinated for Bordetella (Kennel Cough) there is a chance that the Owner’s pet(s) can still contract Kennel Cough. Owner agrees that Owner will not hold EP Dogz Boarding Kennel responsible if Owner’s pet(s) contracts Kennel Cough or other pet to pet transmitted ailments. 

  1. If I cannot be contacted in the case of an emergency, I agree that EP Dogz Boarding Kennel may seek immediate veterinary care for my pet and I will be responsible for all costs that result from this. 

  1. I acknowledge that by signing this document I agree to pay all cancellation costs, fees or surcharges during my interactions with EP Dogz Boarding Kennel and its associates.  

  1. I agree to collect my pet by 5:30pm (Monday to Friday) or 4:30pm (Saturday, Sunday and Public Holidays). If I am unable to collect my pet by 5.30pm I understand my pet(s) may be boarded and I agree to pay the associated late fees and the boarding fees. 

  1. I understand that images of my pet may be recorded and used on the EP Dogz boarding kennels public website or social media. 

  1. I agree to abide by all the conditions set out in this Waiver and Release of Liability and I agree to act within any other guidelines provided by EP Dogz Boarding Kennel while my pet(s) uses the facility and associated services.  

  1. I release EP Dogz Boarding Kennel and its employees and agents, from all liability, and indemnify EP Dogz Boarding Kennel and its associated entities from any and all claims of every kind and nature whatsoever, arising directly and indirectly, from my pet(s) participation in activities or use of service and including any legal claims and any/all medical expenses. 

 

 

bottom of page